Any patient complaint will be addressed diligently and professionally by the Sleep Disorders Clinic.
Please find below the steps:
1-Contact the clinic directly and ask to speak with the Clinic Manager.
If the Clinic Manager is unable to address your complaint to your satisfaction, please escalate by asking to speak with the Managing Director. Your complaint will be recorded within 1 business day (Monday to Friday) of contacting the Clinic Manager.
2- Investigation and Resolution: The clinic will usually perform an internal investigation to understand the various elements related to the complaint. This may include reviewing medical records, speaking with staff members involved, and gathering relevant information, including possibly from the complainant. Corrective or preventive actions may be defined to prevent similar issues from happening again.
3- Providing Feedback: After the investigation, the clinic should communicate the findings and explanations of actions taken to the complainant.
4- Follow-Up: Depending on the nature of the complaint, there may be a follow-up process to ensure that the issue has been resolved to the satisfaction of the complainant.
5- Possible complaint to Ontario Patient Ombudsman as a last resort: if the complainant is still dissatisfied after receiving feedback from the clinic, they can make a complaint to the Patient Ombudsman. See information here and contact information below
Telephone: Monday to Friday from 9am to 4pm
Toronto: 416-597-0339 Toll free: 1-888-321-0339 Fax: 416-597-5372
Mailing address: Box 130, 77 Wellesley St. W., Toronto, ON M7A 1N3
https://www.patientombudsman.ca/
Select the relevant Health Service Organization as follows:
- – Hamilton Sleep Disorders Clinic: Select Community Surgical and Diagnostic Centres, Sleep Disorders Clinic Hamilton
- – St Catharines’ Sleep Disorders Clinic: Select Community Surgical and Diagnostic Centres, Sleep Disorders Clinic of Greater Niagara
- – Cambridge Sleep Disorders Clinic: Select Public Hospital, Cambridge Memorial Hospital